Support case escalation notifications
Sending case escalation notifications helps to keep your customers informed. Not only will they know that their case has been escalated, but they will also get regular updates on their resolution status. This helps to ensure timely support, recommends improvements to customer experience, and builds greater trust in your service.
Notification 1 of 10
your support request has been escalated to a specialist team: {{case_number}}
Other notification types for Social Media
Return/exchange instructionsAccount update confirmationInvoice/receiptSupport ticket updatesNew feature/product announcementsMaintenance/downtime notificationsPromotional offers/discountsWarranty expiry remindersSubscription renewal remindersBirthday greetingsAbandoned cart remindersUpsell/cross sell offersBilling/invoice remindersFeedback/review requestRefer a friend offersRelease date announcementsRestocking notificationsProduct recall notificationsContest/giveaway updatesTips and TricksService renewal remindersSoftware update notificationsSupport case resolution notificationsContact us notificationsNew articles and blog post notificationsWebinars and events notificationsForum and community notificationsKnowledgebase updates notificationsSocial media notificationsNew product/service updatesOutage/maintenance notificationsTechnical support availabilityAccount updates and changesFeedback/survey requestsTicket/case updatesKnowledge base updatesTraining/webinar invitationsApology/credit notificationsShipping/tracking informationUpgrade/downgrade notificationsService level agreement updatesCredit balance/points notificationsSubscription expiration remindersUser account expiry warningsReferral/affiliate program updatesNew integrations/partnershipsProduct/service end of life notificationsTerms of service/privacy policy updatesGDPR compliance notificationsCall back requestsChatbot availability updatesHelp center updatesSelf service portal updatesSocial media support availabilityCommunity forum updatesFAQ updatesNew language supportRemote access availabilityVideo tutorial updatesKnowledge base search updatesRemote support availabilitySupport ticket priority updatesOut of office notificationsRemote team collaboration updatesRemote worker availability updatesRemote team meeting notificationsSecurity patch updatesCompliance updatesBug fix releasesUpcoming holiday support hours.Shipping and tracking informationReturn and refund confirmationMaintenance or service updatesBilling and invoice notificationsSubscription expiration or renewalUpcoming event or webinarSupport ticket status updatesWarranty or guarantee expiration remindersReferral or referral program updatesAffiliate program updatesBooking or reservation confirmationRescheduled or canceled event notificationsMembership expiration or renewalContest or giveaway updatesSocial media or community updatesProgram or course enrollment confirmationGraduation or completion notificationsWebinar or live stream remindersMeeting or appointment remindersPoll or survey resultsProgram or course materials or assignmentsProgram or course progress or milestonesCertificate of completionAccreditation or certification updatesProfessional development or continuing education updatesCareer or job opportunity notificationsNetworking or industry event updatesAlumni or community updatesVolunteer or donation opportunitiesEmergency or critical updatesWeather or natural disaster alertsPublic health or safety alertsCompliance or certification remindersLicense or permit expiration remindersData or privacy policy updates.